Shiply Support

Once you have accepted a quote and paid the deposit you should contact them directly to finalise any delivery details as needed.

We are not and will not be involved in the actual transaction between users and service providers. Consequently, we have no control over the quality, safety, or legality of the transactions themselves. Although every care is taken to verify the identity of service providers Shiply does not guarantee, prequalify or validate the claims of drivers related to their license, insurance or certification.

Therefore, we strongly recommend users verify licences, insurance and any other professional certifications that service providers claim to have once the quote is accepted, but prior to pick up.

Insurance

Please make sure you verify with the service provider the level of insurance offered with the quote. Here are some further tips in regards to insurance:

- Check your home insurance; some policies cover personal property in transit.

- Consider purchasing short-term insurance to cover your shipment if the goods are very valuable.

Insist upon a written contract.

It is important that both you and the service provider agree to sign and exchange a written contract of service for the shipment/work being carried out. This is an important document should a dispute arise at a later date. Most companies will send you their standard contract prior to pick up. If they do not require you to sign such a contract we recommend you write up a contract of your own (seek the assistance of a legal professional).