Payment & Service

How does the payment work?
When you accept a quote on Shiply you will pay a small deposit online via debit card, credit card or PayPal.  This secures your chosen transport provider. ...
Wed, 15 Mar, 2017 at 2:05 PM
What are the payment methods?
When you accept a quote, you can pay the deposit via debit/credit card or PayPal.   To find out how to pay the remaining balance you will need to contact ...
Wed, 15 Mar, 2017 at 2:08 PM
Paying the deposit
When you accept a quote on Shiply, you pay a small deposit online by debit/credit card or PayPal.The deposit payment is passed onto your chosen transport pr...
Wed, 15 Mar, 2017 at 2:07 PM
How do I pay the balance?
Every transport provider on Shiply is different and will have individual payment terms and methods.   Before accepting a quote on Shiply, you should visit...
Wed, 15 Mar, 2017 at 2:08 PM
How do I know that I can trust the transport provider?
Shiply feedback is your most valuable tool in determining trustworthiness, as feedback is left by other Shiply users after every transaction. This can be po...
Wed, 15 Mar, 2017 at 2:09 PM
I have accepted a quote and paid the deposit, what do I do now?
Once you have accepted a quote and paid the deposit you should contact them directly to finalise any delivery details as needed. We are not and will not...
Wed, 15 Mar, 2017 at 4:47 PM
How can I contact my chosen transport provider?
Please note that direct contact information for Shiply transport providers is not and should not be exchanged prior to quote acceptance. If you need to comm...
Wed, 15 Mar, 2017 at 2:28 PM
How do I cancel my delivery?
If you need to cancel your delivery after having accepted a quote please speak to your chosen transport provider.  Once you have accepted a quote all ar...
Wed, 15 Mar, 2017 at 2:35 PM
My transport provider has cancelled, what can I do?
If you have been in contact with your transport provider and they are unable to complete the delivery, you should contact our customer services team as soon...
Thu, 16 Mar, 2017 at 7:58 AM
I've received my delivery but it is damaged, what can I do?
Unfortunately the nature of deliveries means that damages can sometimes occur during transit. If you have received your delivery but find that the item has...
Thu, 16 Mar, 2017 at 8:08 AM