If you have been in contact with your transport provider and they are unable to complete the delivery, you should contact our customer services team as soon as possible. There are two options if your transport provider has cancelled:
1) Re-list your delivery
This will allow you to find a new transport provider and get your goods moved asap. We will credit the deposit that you have already paid onto this new listing. When you accept a new quote the deposit will automatically transfer so you wont need to pay it again
2) A full credit of the deposit.
You will need to file a cancellation request which the transport provider will accept or reject depending on the circumstances. You can file for a deposit credit by contacting Shiply Support directly.