Payment & Service

I have accepted a quote but not won my eBay auction, what can I do?
It is strongly advised that you wait until the end of the eBay auction before accepting a quote on Shiply, as once you have accepted a quote and paid the de...
Wed, 15 Mar, 2017 at 4:59 PM
How can I get a refund?
Please contact customer service, who will be happy to assist you with this. It's a straightforward process and we'll just ask a few questions ab...
Fri, 4 Dec, 2020 at 5:27 PM
How do I leave feedback?
Your feedback is very important as it helps other users to determine the trustworthiness of the transport provider. Once your delivery is complete you will ...
Fri, 4 Dec, 2020 at 6:11 PM
Where can I get a VAT receipt?
If you require a VAT receipt you will need to contact your chosen transport provider to obtain this for both the deposit and remaining balance. If they are ...
Thu, 16 Mar, 2017 at 9:06 AM