When a user accepts one of your quote, they pay a deposit online, which we collect. This deposit payment is transferred instantly to your Shiply account in credit. We then immediately debit this amount back to cover your commission fee (same amount) owed to Shiply.


This then simply leaves the remaining balance which you should collect directly from your customer. This must be via the normal payment methods and terms you accept as you specified under your profile page.


Communication is essential with any transaction and we find that 99% of negative feedback is as a result of transport providers not keeping communication channels open.


When a user accepts your quote, they are expecting YOU to make contact with them and not the other way around. So, once you have established when you are likely to be able to carry out the shipment, do get in touch with them. The user’s direct contact information is sent to you in the quote acceptance confirmation email. However, it can also be viewed via the Accepted Quotes Page.


Once you have made contact with the user and carried out the service, you should leave feedback on how you found the experience, be that positive, negative or neutral. You should also encourage your customer to do the same. The more positive feedback you accumulate on your account, the more work you are likely to win future work.